FREQUENTLY ASKED QUESTIONS

Wheel Wranglers offers a wide range of bike rentals for: from casual cruisers for exploring downtown, to kids bikes and trailers, to carbon mountain bikes for exploring our amazing singletrack trails, to Road bikes, E-bikes, or hybrid bikes for riding all of our amazing paved bike paths, and Gravel Bikes or Hardtail mountain bikes for covering some ground off the beaten path and taking in the views! If you are not sure what type of bike to rent, give us a holler at roundemup@wheelwranglers.com or 307-690-2799 and we will help guide towards the right product for the experience you would like to have. Otherwise, our “Experience First, Product Second” online booking process can help you pick out your bike rental here: Book Now!

We are a full service bicycle shop offering retail and demo sales, repair services, and rentals + delivery.

When you book your Jackson Hole bike rental with Wheel Wranglers, sizes will be recommended for you within the E-store per bike. However, for your reference, check out our general bicycle sizing chart here to get you in the ballpark!

Yes - our mission is to get you on your dream ride, hassle free. We accept reservations 24 hours prior to the reservation start time (please note reservations made within 72 hours are not eligible for our cancellation policy). Click "Book Now" to reserve your Jackson Hole bike rental with Wheel Wranglers, or give us a holler at 307-690-2799!

We offer full day rentals only. We believe there is more than a half days worth of riding in Jackson Hole!

We have a physical shop at 1090 S US Highway 89 Jackson, WY 83002. We offer bicycle sales, repairs, and rentals, with rental delivery within our service area. We believe operating as a delivery service helps you maximize your time in Jackson Hole, and leaves you with more time to ride, make memories and engage in all Jackson Hole has to offer.

Wheel Wranglers offers delivery within our service area to any physical lodging or residence where you are a guest. Our service area includes the town of Jackson, South Park, Wilson, Teton Village and Jackson Hole Golf & Tennis. We CAN NOT deliver to Grand Teton National Park, Caribou-Targhee or Bridger-Teton National Forests, National Elk Refuge or other public lands, including lodgings, campgrounds, trailheads, visitor centers and/or parking areas. We CAN NOT deliver to parking lots, parks, trailheads, visitor centers, private businesses or lodgings / residences where you are NOT a guest within the Town of Jackson or Teton County. Delivery outside of our service area is an additional fee and is dependent upon availability. Bikes may also be picked up at our shop located at 1090 S US Highway 89 Jackson, WY 83002 and either ridden directly from the shop or transported on approved vehicle racks to ride starts. We have great parking and immediate access to pathways and trails! Deliveries outside of the service area are also possible (availability dependent). To calculate your cost for out of area delivery, contact us at info@wheelwranglers.com, or call us 307-690-2799.

Yes! We rent car racks for bicycles of several styles and can install them on most any car for you.

Wheel Wranglers is out and about on our delivery bicycles or with our delivery truck, and answering your calls and emails during business hours 9am-6pm mountain time Tues-Sun. /br> 1 rental day=1 business day. For multi-day rentals, you keep the bikes for the duration of your rental and we pick them up on the last day of your rental. As our partner Kona Bikes says: “Anytime is Ride Time!” **2 day minimum for deliveries.

Reservations are only accepted with 100% prepayment for your rental. A valid ID and credit card are required to be presented at the time of reservation.

If you need a lot of bikes, it is usually easier to call or email us rather than trying to book all the bikes yourself in our e-store. In just a few minutes we can put something together for you, as long as we are not booked out already! Please have dates, number of riders, desired riding experience or style for the group in mind, and if possible, rider heights!

Yes! You will find when booking online in our e-store HERE, that our rental rates drop the more days you ride.

All bike rentals with Wheel Wranglers include a helmet, a lock, a seat pouch and flat kit, free delivery*, and a local map or custom cycling route, all at no additional charge! Our staff is also available at any time to suggest routes and any other questions you might have before your reservation or at drop-off. Racks, water bottles and other accessories are available as “Extras” when you book your bikes, or upon request.

No we do not. We recommend bringing your own as they are easy to travel with!

All renters will sign our standard rental agreement, as well as our terms and conditions. These documents are available for you to sign upon booking, in a follow up email, or upon delivery.

Minimum age of 18 years old.

We provide flat-pedals standard on all our Jackson Hole bike rentals, which can be used with your sneakers/street shoes. Upon request, we can provide at no additional cost:
- SPD Mountain pedals only
- SPD Road pedals only
- Look Keo
- Crankbrothers If you would like to “clip in”, please bring your own shoes to use with our pedals OR bring your OWN PEDALS and shoes, and we can install your pedals on your rental bike for free.

Jackson Hole and the surrounding area are hosts to world-class cycling opportunities and infrastructure. We provide customized cycling routes to you with each rental to help you find the goods. We have maps to make notes on, can email you suggested routes ahead of time, and our bikes have handlebar phone mounts so you can follow our routes. 70 miles of connected dedicated bike path, safe city routes, endless dirt roads, easily accessible singletrack MTB trail networks, beautiful views, countless apres or brunch options, or a mix of all of this are within your reach with Wheel Wranglers. So if you’re asking us, we’ll say you should ride everywhere! To dinner, to the breweries, to post ride tacos or burgers, to your fishing or rafting trip, to the hiking trailhead in Grand Teton National Park, from the airport to your campsite or hotel, load the kids up on one of our cargo bikes, you name it! But if you have more specific riding goals in mind, we are here for you in those endeavors as well! If you need to train on hill climbing, Teton Pass, Signal Mountain, and Spring Creek Gulch Rd. are your ticket! Want to ride high alpine singletrack with 3000’ descents? Teton Pass mountain biking for you, my friends! Fast, long distance paved riding with minimal elevation change? The bike path system in the valley has great loops and routes. Quick lung buster with views and a great descent right out of town? Ferrins Trail in the Cache Creek trail network never disappoints. Family fun? The Flat Creek bike path stops at a few scenic public parks along the creek, and even has some singletrack mountain bike trailheads along the way!

If you know you are going to be late for your pick-up, give us a call. You may be charged an additional amount for not returning the bike at the specified time.

Give us a call at 307-690-2799 or email us at roundemup@wheelwranglers.com and we will work it out! Please note reservation changes are subject to availability and there is a fee.

In our opinion, there aren’t too many things better than a totally dialed bicycle: we love that our bikes run as smoothly as possible every time. All bikes undergo a tune and safety check before every rental. Our mechanics have decades of experience fixing and maintaining bicycles, and love what they do!

We pride ourselves in keeping our bikes in tip-top shape -- unfortunately, flats can happen. If you have a flat tire or mechanical issue, stop riding and move a safe distance off the trail or road. We have provided a flat kit on all of our bicycles, and a card with instructions for some repairs as well as links to Youtube videos teaching some repairs. If you need assistance with a flat or mechanical issue, Wheel Wranglers may be able to help with road/trail-side assistance for an additional fee for service.

Next, we ask you call us and we will advise of next steps to get you back on the road or trail. Our shop phone number is located on each bike so you can call us for help.

We accept all major forms of credit/debit card, including Visa, MasterCard, American Express, and Discover. Our delivery technicians always appreciate being shown a little gratitude for their great service too ;)

You are financially responsible for your rental bike and equipment from the time it is dropped off to you until it is picked up. We offer an optional “Warranty and Service Plan” that covers trails damages up to $800 and is available for purchase at the time of your rental booking and is highly recommended. This insurance covers bike damage which occurred during riding. It does not cover theft or damage as a result of transporting bikes improperly.

Your health and safety is our top priority. If you are involved in an accident, you should seek appropriate medical assistance first, as well as contact local law enforcement. At your first reasonable opportunity, you should contact Wheel Wranglers for additional information and next steps.

If it is just “misting” then yes, that light rain is firming up the dirt and making the ride even better! If it has been down pouring through the night and still raining hard the next morning, there is a good chance that we will not. There are trail systems that have a lot of clay, and a lot of hard work went into building these trails. Riding when it is too wet can create ruts which can #lastforever. Also, it has been said that “It goes on like Peanut Butter and hardens like concrete”. Your bike won’t run properly and no one wants that on their bikes!

Wyoming has some seriously beautiful summers, and the average weather is sunny, blue skies, mid-to-high 70s, and maybe a chance of a quick late afternoon thunderstorm. If you experience weather-related conditions you feel are severe and wish to cancel, please check with us regarding our Severe Weather Conditions Policy. There may be cancellation fees involved if you cancel and the weather doesn’t meet Severe Weather definitions according to our policy. Severe Weather & Inclement Weather Policy The Severe Weather Warning Policy provides cancellation in the event that the National Oceanic and Atmospheric Administration (NOAA) and/or National Weather Service issues or maintains a severe weather watch or warning within 48 hours of a rental and reimbursement of any rental payments and fees if already incurred. Termination of the bike rental to avoid possible injury is recommended when severe weather threatens the area where the rented bike is being ridden. People must seek shelter during such conditions. The Inclement Weather Policy includes weather that may not be a severe weather watch or warning issued by NOAA, but may render unsafe riding conditions including but not limited to extended snow or rainfall, ice, lightening, or extended cold temperatures. Because it may be difficult to determine if the weather is severe enough to necessitate terminating the bike rental, it is best to err on the side of caution. In other words, if in doubt, Wheel Wranglers will assist with weather assessment and termination if necessary. If the renter declines those services, the renter understands that it is their responsibility to be aware of changing weather conditions and to exercise their best judgment. The Renter should become thoroughly familiar with weather-related bike safety procedures whether or not they decide to retain the services of Wheel Wranglers for bike rentals. Either party canceling because of Weather will need to provide proof of Severe Weather or Inclement Weather conditions for the Rental or they could be charged for improper cancellation.

Please review our roundemup@wheelwranglers.com or 307-690-2799 if there are extraordinary circumstances that require a cancellation.

All Wheel Wranglers e-bikes are Class 1 Pedal Assist e-bikes. Class 1 e-bikes are equipped with a motor that provides assistance to the rider only whole pedaling. The motor does not provide assistance when the bicycle reach 20 mph. Wheel Wranglers DOES NOT have Class 2 (throttle assisted, governed to speeds of 20 mph) or Class 2 (throttle assisted, governed to speeds of 28 mph) in our fleet. Minimum age of 16 years old to ride any Wheel Wranglers e-bike. Riders under the age of 18 must have direct parent or guardian supervision at all times. We feel strongly that Class 1 e-bikes are the most appropriate e-bike for our community pathway system.